Claim Clarity Consulting — Privacy Policy
Effective date: October 17, 2026.
Claim Clarity Consulting respects the privacy of people who visit our website, contact us, schedule consultations, or subscribe to our communications. This notice explains how we handle information in these activities.
Information we receive
When you contact us or inquire about services, you may provide your name, email address, telephone number, organization, job title, business needs, and message. When you book a discovery call using Calendly, information may also include organization type, specialties, general payer categories, services of interest, challenges, desired outcomes, timing, and appointment details. If you subscribe to emails through our website signup, we receive the information you submit in that signup process and information associated with your subscription and communications.
Our website is hosted through ChatGPT Sites. The hosting platform automatically records website traffic and provides statistics such as visitors and page views. Hosting and connected services may also process technical information associated with requests and interactions. We do not claim the site is cookie-free or that all traffic statistics are anonymous. The exact hosting cookies, identifiers, and log-retention periods have not been independently confirmed.
How we use information
We use business contact and appointment information to respond to inquiries, assess service fit, prepare for and administer consultations, provide requested information or resources, and communicate about potential or existing engagements. Subscriber information is used to provide requested resources and communications associated with the signup. We also use necessary records to manage business operations, honor communication preferences, address privacy requests, and comply with applicable obligations.
Service providers and external websites
We use Namecheap Private Email for business correspondence, Calendly for free Discovery Call scheduling, HubSpot for paid consultation scheduling, consulting payment links, and subscriber management, and Resend for website confirmation and welcome emails. Previously collected Kit subscriber records may remain there until reviewed or migrated. Free guides currently download directly from this website. Our website uses Google Fonts and links to external services, including a Google Drive professional portfolio and LinkedIn. These providers may process information in connection with their services. The website signup sends a confirmation link to verify your email before adding your signup to HubSpot. Our website stores confirmation and consent records, send-status records, hashed abuse-prevention identifiers, and website-email opt-out markers. We use these records to prevent duplicate or abusive sending and honor opt-outs. When you visit an external site or booking/signup page, that provider's own terms and privacy practices may apply. Paid consultation booking opens in HubSpot, where payment is collected through the connected Stripe processor.
Provider privacy information: Namecheap, Calendly, HubSpot, Resend, and Kit.
Business inquiries and bookings are managed by the owner, Tabitha Brown. Relevant service providers and authorized connected systems may process data to support the functions described above. We may disclose information where required by applicable law or necessary to address legal claims or protect rights. Any access to sensitive client systems or records under a paid engagement is governed separately by the applicable agreement and authorized arrangements.
Training purchases and download access
When you purchase downloadable Claim Clarity Academy training directly through our website, payment takes place on Stripe-hosted Checkout. Stripe processes the payment information you enter. Our website checks Stripe payment and refund status and uses purchase identifiers, the selected training and price, and a record of your checkout acknowledgments to administer access and address purchase support. Our checkout does not collect or store your full payment-card number.
Our website sets a secure, HttpOnly cookie when you begin direct checkout. This cookie connects download access to the browser where checkout began. It expires after 24 hours. We store an order-access record containing the checkout session identifier, order identifier, a hashed browser-access token and access-expiration time. We use these records to verify payment and control downloads. Cookie and access expiration do not mean that all purchase records are deleted; a technical deletion schedule for the stored order-access records has not yet been implemented.
Stripe's own privacy practices apply to its hosted payment service. Purchase information may also be processed by our website hosting and storage providers to operate checkout and downloads.
Marketing email preferences
If you receive marketing emails from us, use the unsubscribe option provided in those messages or contact us at the address below to request that marketing stop. We maintain the information reasonably necessary to honor opt-outs and applicable recordkeeping needs. Website signup requires email confirmation. Website confirmation and welcome emails include no added open-tracking pixel. Use the website unsubscribe link to stop website messages. Any separate HubSpot campaigns have their own unsubscribe links and preferences; these preference systems are not automatically synchronized. You may also email us to request that marketing stop across systems.
Retention
Routine inquiries and free discovery-call records that do not become paid engagements are generally retained for 12 months after the last meaningful contact, subject to exceptions. Essential client administrative and financial records, such as agreements, invoices, payment evidence, and relevant correspondence, are generally retained for seven years after engagement closure, final payment, or the relevant tax filing, whichever is later. Longer contractual, legal, tax, insurance, dispute, or preservation requirements take priority.
We retain information needed to serve active subscribers while subscribed and for the stated purposes. Subscribers with no meaningful engagement for 12 months are reviewed rather than automatically deleted. We retain minimal information as needed to honor unsubscribes and document relevant consent or disputes. We review business records and subscriber-retention needs quarterly. These are our adopted retention directions; technical deletion capabilities, provider backups, and actual implementation must be verified. Patient- or claim-level records, if lawfully handled during an engagement, follow separate contractual and applicable requirements rather than this general inquiry schedule.
Sensitive information
Please do not send patient records, protected health information, patient or claim identifiers, Social Security numbers, passwords, or payment-card details through general email, discovery-call forms, or ordinary website inquiries. Any authorized exchange of sensitive engagement information must use channels and safeguards established for that engagement.
Your privacy requests
To ask about information you provided to us, request a correction, or request deletion, email hello@claimclarityconsulting.health. We may ask for proportionate information to verify identity and locate records. We will assess requests in light of applicable rights, obligations, retention requirements, and preservation needs; not every record can necessarily be deleted immediately. Please do not send sensitive identification documents unless we specifically arrange an appropriate secure method.
Children's privacy
Our services and professional resources are intended for adults and are not directed to children under 13. If you believe a child has provided information to us, please contact us for review.
Changes to this notice
We may update this policy as our services, providers, or information practices change. The current version will display its effective or updated date, and we will provide additional notice where required.
Contact
Claim Clarity Consulting